Tom Lee develops clinical and operational strategies to help providers measure and improve the patient experience, with the overarching goals of reducing patient suffering and improving the value of care. Tom has more than three decades of experience in healthcare performance improvement as a practicing physician, a leader in provider organizations, researcher, and health policy expert. An internist and cardiologist, Tom continues to practice primary care at Brigham and Women’s Hospital in Boston.

Author of “Healthcare’s Path Forward: How Ongoing Crises Are Creating New Standards of Excellence.”

Darren Dworkin oversees Press Ganey’s organizational strategy, product development, data insights, and analytics platforms. He has more than 30 years of expertise in the technology space, including 20 solely focused on healthcare, and he is widely recognized for his innovation in healthcare operations and patient care.

Prior to joining Press Ganey, Darren served as Chief Information Officer at Cedars-Sinai Health System, where he also led Cedars-Sinai Health Ventures and founded the Cedars-Sinai Accelerator.

Pat Ryan is passionate about healthcare. An innovative and mission-driven leader, he has over 35 years of experience as an entrepreneur and chief executive of healthcare service organizations. He keeps everyone at Press Ganey focused on designing the platforms, technology, and solutions necessary to meet the needs of today’s healthcare consumer. Pat has a direct impact on the safety, quality, and experience of care and engagement across the company as a whole.