Join executive leaders from Mackenzie Health along with Press Ganey Safety & Reliability experts to learn about principles and practices for High Reliability Organizing – a deliberate undertaking of leaders to shape processes and behaviors to prevent adverse events and optimize outcomes. Learn directly from Mackenzie’s CEO and COO/CNO about a high reliability framework (co-designed by staff, physicians and leaders) that in year one resulted in a significant decrease in Serious Safety Events. Explore how high reliability organizing establishes a foundation for reliability and resilience in safety, quality, and experience.

This interactive, hands-on session will explore solutions designed for the unique needs of safety net facilities.

This interactive, hands-on session will explore solutions designed for the unique needs of academic medical centers.

During this two-hour session, patient experience and clinical leaders from three organizations will describe their Compassionate Connected Care® journey and the impact of that work on outcomes. A facilitated panel discussion with question and answer will follow.

The performance of a health system rises or falls on how people choose to behave. Behavior — what people do and how well they do it — is at the heart of producing great results. Safety, patient-centricity, technology, and process efficiency are necessary to deliver high quality care, but behavioral discipline is also required for success. Behavior is the one thing that affects everything. The R Factor is a critical performance resource. It equips people with the mindset and skill set to be intentional about the way they think, make decisions, and take action. The R Factor is built on a simple, powerful equation: E=R=O. The key to producing outcomes is not the events or circumstances that people encounter, but how they choose to respond. Better outcomes in your business require better responses from people. The performance of your business is determined by how people manage the R. In this session, learn the tools and techniques to build both the mindset and skillset that can transform your organization and help you achieve the outcomes you’re striving for.