hx AGENDA
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Recently, Mayo Clinic Quality unveiled a refreshed strategic plan aimed at creating scalable capabilities to support an unparalleled patient experience, reliable excellence, and care that is always safe, reinforcing Mayo’s Category-of-One performance. Central to this strategy was the development of enabling structures designed to fortify a culture of safety. These structures seamlessly integrate people, processes, and technology to evolve a post-pandemic culture into one that is proactive and resilient. Join us for an insightful session where we delve into Mayo Clinic’s journey of engaging a diverse spectrum of stakeholders—from executives to frontline staff—in a robust safety culture strategy. Attendees will gain valuable insights into the most impactful initiatives that have been implemented, learning practical lessons that can be applied to their own organizations.
Chair, Quality and Value
Mayo Clinic
Chief Value Officer and Associate Dean of Practice Transformation
Mayo Clinic
This session is a must-attend for healthcare professionals committed to advancing patient safety and organizational excellence. Attendees will gain valuable insights from Bon Secours and Ardent Health into the evolution of harm classification, the critical role of leadership in fostering a culture of safety, and the innovative methodologies that have driven success. By attending, you will learn actionable strategies for integrating high-reliability principles into your own safety initiatives, enhancing event reporting processes, and leveraging data for more sophisticated safety analyses.
AVP Patient Safety
Ardent Health Services
Director – Safety | Safety and Reliability
Bon Secours Mercy Health
Jonah, Director Patient Safety
Ardent Health Services
In 2022, Shriners Children’s implemented a new safety event reporting platform – Press Ganey’s High Reliability Platform (HRP) – and with it brought many teaching opportunities for our organization to strive in becoming a High Reliability Organization (HRO). For the first time we have more than one module to capture and analyze safety data, including a module specific to Service Feedback. We have also introduced to our organization the concept of emotional harm, and the connection between emotional harm and patient safety. While we have started this important work, we still have a long road ahead. Join us while we discuss our journey with HRP, emotional harm, and, ultimately, our journey to being an HRO.
Director of Healthcare Quality and Safety
Patient Experience & Safety Data Analyst
Graduate Certificate in Patient Safety, High Reliability Program Lead
Director of Patient Safety and Organizational Readiness
Methodist Health System Dallas Texas
Patient Safety Officer
Vice President Clinical Effectiveness and Patient Safety
Methodist Health System Dallas Texas
In the ever-changing field of healthcare, setting safety priorities is crucial for ensuring patient safety, well-being and organizational resilience. This session will explore effective strategies for identifying, evaluating, and implementing safety priorities. Attendees will learn about evidence-based approaches, engaging multidisciplinary engagement, and the integration of innovative technologies to drive meaningful improvements in healthcare. These strategies can be contributed to reducing the occurrence of serious safety events. Join us to discover how to create a culture of safety that supports both patients and healthcare professionals, leading to improved outcomes and enhanced safety in healthcare systems.
Patient Safety Program Director
Novant Health
Patient Safety Program Director
Mgr Pharmacy Medication Safety
Cambridge Health Alliance
Cambridge Health Alliance
Advisor Ambulitory Quality and Patient Safety
OhioHealth, Columbus, OH
Catholic Health
Research Data & Technology Consultant
OhioHealth, Columbus, OH
University of Texas MD Anderson Cancer Center